Full Time - Permanent Position - Darwin Office
About the role
Relationships Australia Northern Territory (RA-NT) is looking for an enthusiastic and customer-focused Client Services Officer to join our team. As the first point of contact for our clients, you'll play an important role in creating a welcoming, professional and supportive experience for people accessing our services.
What you will be doing
As our Client Services Officer, you'll be responsible for delivering exceptional customer service while keeping our front office running efficiently. Your responsibilities will include:
- Welcoming clients and visitors with warmth and professionalism
- Managing a busy reception and answering incoming telephone enquiries
- Providing information about our services, fees and appointment options
- Booking and coordinating client appointments across multiple programs
- Maintaining accurate client records and appointment data
- Supporting clients who may be experiencing distress with empathy and professionalism
- Preparing correspondence, reports and meeting documentation
- Assisting with debt management and client account administration
- Supporting staff with a range of administrative tasks and office coordination
- Helping coordinate internal meetings and organisational events
- Maintaining confidentiality and ensuring accurate record keeping at all times
You can find a full copy of the position description here.
About You
You're someone who enjoys helping people and thrives in a fast-paced environment. You can juggle competing priorities while remaining calm, organised and professional.
You'll also bring:
- Previous experience in administration, reception or customer service
- Outstanding communication and interpersonal skills
- A professional and compassionate telephone manner
- Excellent organisational skills and attention to detail
- Confidence using Microsoft Office and other administrative systems
- The ability to exercise initiative and adapt to changing priorities
- A genuine commitment to providing excellent client service
It would be great if you also have
- Experience working in community services, health or not-for-profit organisations
- An understanding of trauma-informed, client-centred practice
- Experience working with Aboriginal and Torres Strait Islander peoples and culturally diverse communities
- Qualifications in administration, business or a related discipline
- A current First Aid Certificate
HOW TO APPLY: Applications will be processed as received and only successful candidates will be contacted. To discuss this position further please contact the HR Team on 0407 710 209 or send your application to hrteam@ra-nt.org.au
Why Join Relationships Australia NT?
We offer a supportive and community-focused workplace with a range of benefits designed to make your move and career rewarding:
- Generous leave entitlements – 5 weeks annual leave plus 17.5% leave loading, and additional paid Christmas closure days.
- Professional development – Up to $3,000 (clinical roles) or $2,000 (corporate roles) annually, with dedicated PD leave.
- Wellbeing support – Access to an Employee Assistance Program (for staff and family), one paid Wellness Day each year, and cultural celebration events.
- Attractive salary packaging – Up to $15,899 tax-free per year plus $2,650 for meal and entertainment benefits.
- Relocation assistance – Up to $4,000 for eligible interstate candidates.
- Community impact – Work in a diverse and purpose-driven organisation making a tangible difference across Central Australia.
Relationships Australia NT encourages applications from people of all ages, nationalities, abilities and cultures – including Aboriginal & Torres Strait Islander peoples, CALD, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support your accessibility needs.
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