Client Services Officer - Darwin

Full Time - Permanent Position - Darwin

Why Join Relationships Australia NT?

We offer a supportive and community-focused workplace with a range of benefits designed to make your move and career rewarding:

• Generous leave entitlements – 5 weeks annual leave plus 17.5% leave loading, and additional paid Christmas closure days.
• Professional development – Up to $3,000 (clinical roles) or $2,000 (corporate roles) annually, with dedicated PD leave.
• Wellbeing support – Access to an Employee Assistance Program (for staff and family), one paid Wellness Day each year, and cultural celebration events.
• Attractive salary packaging – Up to $15,899 tax-free per year plus $2,650 for meal and entertainment benefits.
• Relocation assistance – Up to $4,000 for eligible interstate candidates.
• Community impact – Work in a diverse and purpose-driven organisation making a tangible difference across Central Australia.

Position Statement

The position of Client Services Officer provides an efficient telephone/receptionist service to clients and staff of Relationships Australia Northern Territory (RA-NT). This is a key position and is instrumental in delivering high standards to RA-NT’s clients and internal stakeholders. The position involves providing a high degree of administrative support throughout the organisation.

In the performance of this role, you are required to comply with the Safeguarding Children and Young People Practice and Behaviour Guidelines and to participate in cultural fitness activities.

This is an on-site position.

Key Accountabilities and Deliverables

• Utilise excellent communication skills and a high level of judgment when dealing with a wide range of clients in a variety of situations.
• Answer, screen and process all incoming calls, which can include communicating with clients in a crisis situation. Provide advice to clients on the services RA-NT offers, explaining fee structures and payment options.
• Manage the client appointment system, by liaising with other teams in relation to their availability and movements.
• Responsible for checking appointment system information is recorded accurately: data, statistics and client fees.
• Ensure security and confidentiality of information in the reception area including integrity of computer data, daily worksheets and wait lists.
• Greet clients upon arrival and provide assistance if required with the completion of appropriate paperwork.
• Complete duties based around the Front Office Manual and other procedural documents, consulting and updating them as necessary.
• Issue statements on a monthly basis to debtors, undertake debt recovery action, and follow up aged outstanding client debts with clinical staff for direction on recovery action.
• Use various applications of Microsoft Office to create meeting minutes, letters and spreadsheets.
• Organise or assist with special functions held within the organisation for staff/board members.
• Provide assistance to the manager and other staff, when and as required.

Qualifications and Experience

Essential

• Ability to work in a challenging environment and positively contribute to a small team.
• Excellent organisational skills, particularly in prioritising workloads and managing competing deadlines.
• A confident and outgoing approach with excellent communications ability and telephone manner.
• The ability to respond sensitively and appropriately to people that may be in distress.
• Proven experience in operating at a high level within the Microsoft Office suite to develop various tools and documents that are fit for purpose.
• Proven experience in the delivery of high-quality administrative services.
• Demonstrated experience in developing internal and external customer or client-based relationships.
• Proven ability to exercise a high level of initiative, and flexibility.

Desirable

• Understanding of trauma-informed and client-centred service delivery. Experience working with culturally diverse communities, including Aboriginal and Torres Strait Islander peoples.
• Qualifications in administration, business support, or a related field.
• First Aid Certificate

Requirements

• A satisfactory Northern Territory working with children check (Ochre Card).
• A satisfactory national criminal history check.
• A commitment to our Safeguarding Children Practice and Behaviour Guidelines.
• Current NT Driver's License

To obtain further information visit us at www.nt.relationships.org.au/careers.

Applications will be processed as received and only successful candidates will be contacted. To discuss this position further please contact Jimena Espitia on 08 89234999.

Relationships Australia NT encourages applications from people of all ages, nationalities, abilities and cultures – including Aboriginal & Torres Strait Islander peoples, CALD, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support your accessibility needs.