Team Leader Counselling - DWN Position 1120

Position available in Darwin.

Full-time

Salary SCHADS Award Level 6

Relationships Australia - Northern Territory

We empower individuals, families and communities to grow through a rich culture of belonging, connection and respectful relationships.

About the role:

The Team Leader Counselling provides leadership and operational oversight to ensure the delivery of high quality, client centred and strengths-based counselling services. This role is responsible for promoting and modelling a collaborative, ethical and clinically sound team environment while ensuring compliance with professional standards and organisational policies.

This position plays a central role in managing clinical risk, overseeing service delivery and supporting professional development within the counselling team.

What we offer:

We provide a positive work culture and a diverse and inclusive environment. Our people matter to us, and we are committed to supporting them and their wellbeing:

• Competitive Salary + 11.5% Super + Salary Sacrifice (up to $15,899 for tax free benefits and $2,650 p/a for entertainment benefits).
• Relocation support of up to $4000.
• Professional Development allowance of $3000 and 10 days study leave, pro rata.
• 5 weeks annual leave pro rata.
• 3 days extra leave between Christmas and New Year.
• EAP for employees and family members.
• Wellness Day off, per financial year.

Key Accountabilities and Deliverables:

People, Programs and Performance

• Provide leadership for daily operations, fostering a collaborative and professional team culture to ensure high standards of service delivery within the Counselling Team.
• Oversee day to day team logistics, including staff leave management and operational coordination.
• Manage the administrative aspects of the counselling team, ensuring timely and efficient workflow.
• Identify opportunities for service improvement and initiate quality improvement activities within the team.
• Provide clinical risk discussions and support to counsellors, ensuring best practices in risk assessment and intervention.
• Maintain an active caseload and provide clinical oversight for complex cases.
• Arrange and oversee both group and individual supervision for the team, ensuring a structured and supportive approach to professional development.
• Support staff in undertaking risk and safety assessments for clients and counselling sessions.
• Ensure adherence to organisational policies and procedures to maintain safe and ethical service delivery.
• Provide guidance to the counselling team regarding referral pathways and access to additional support services for clients.
• Coordinate internal resources and practitioner involvement in service delivery and projects.
• Ensure accurate and timely records are maintained, following confidentiality and data management requirements.
• Build and maintain effective working relationships with internal teams.
• Work collaboratively with the Counselling and Critical Incident Manager to develop, strengthen and enhance service delivery models.
• Support the Manager to enforce safeguarding policies, risk assessments and safety procedures.
• Stay updated on legal, ethical and regulatory requirements, ensuring compliance.
• Maintain accurate, confidential records and assist the Manager with program reporting.
• Assist the Manager with strategic planning, including Activity Work Plans and new service developments.
• Provide delegated decision-making in the absence of the Manager to support service continuity and risk management.
• Contribute to recruitment, onboarding and mentoring of new team members.
• Support change management processes within the team, ensuring smooth implementation of new initiatives or policies.
• Identify and report on emerging service needs and contribute to the development of responsive programs and initiatives.
• Other duties as directed from time to time by the Counselling and Critical Incident Manager.

Essential Skills:

• Demonstrated ability to problem solve and manage competing priorities, whilst ensuring clients are kept safe and at the centre of service delivery.
• Working knowledge of a strengths-based approach, both within practice and the organisation.
• Ability to encourage the development of individual staff and identify opportunities for growth.
• Demonstrated ability to contribute to Key Performance Indicators (KPIs).
• Working knowledge of general risk management principles, both from a people and organisational perspective.
• Demonstrated knowledge of theory and experience in trauma-informed counselling.

Qualifications and Experience:

• Tertiary qualification in Social Work, Counselling, Psychology or another relevant qualification.
• Significant proven experience and background in the provision of counselling services.
• Proven experience in motivating and encouraging a successful team collaboration.
• Proven experience in actively developing, fostering and maintaining strong whole of organisational relationships.
• Proven experience in developing and maintaining strong (working) stakeholder relationships.

Requirements:

• A satisfactory Northern Territory working with children check.
• A current NT driver's license.
• A satisfactory national criminal history check.
• A commitment to our Safeguarding Children Practice and Behaviour Guidelines.

How to apply:

To apply please submit a Cover Letter addressing the selection criteria and an up-to-date Resume including two Referees to hrteam@ra-nt.org.au. To discuss the position further, please contact Nathalia Perez Alfonso on 08 8923 4999. Applications will be processed as received and only successful candidates will be contacted.

For the full position description, click here. 

Relationships Australia NT encourages applications from people of all ages, nationalities, abilities and cultures – including Aboriginal & Torres Strait Islander peoples, CALD, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support your accessibility needs.