Regional Office Coordinator Alice Springs

Full Time - 12-month Fixed Term Position

Why Join Relationships Australia NT?

We offer a supportive and community-focused workplace with a range of benefits designed to make your move and career rewarding:

• Generous leave entitlements – 5 weeks annual leave plus 17.5% leave loading, and additional paid Christmas closure days.
• Professional development – Up to $3,000 (clinical roles) or $2,000 (corporate roles) annually, with dedicated PD leave.
• Wellbeing support – Access to an Employee Assistance Program (for staff and family), one paid Wellness Day each year, and cultural celebration events.
• Attractive salary packaging – Up to $15,899 tax-free per year plus $2,650 for meal and entertainment benefits.
• Relocation assistance – Up to $4,000 for eligible interstate candidates.
• Community impact – Work in a diverse and purpose-driven organisation making a tangible difference across Central Australia.

Position Statement

The Regional Office Coordinator Alice Springs supports the effective delivery of RA-NT services in Central Australia by providing oversight of the Client Services function, coordinating regional operations, and ensuring a consistent and high level of service delivery.

The role acts as a key liaison between the Alice Springs office, remote sites and Darwin Head Office, while maintaining a strong client service focus and supporting regional engagement and operational integrity.

This in an on-site position in Alice Springs office.

Key Accountabilities

Regional Coordination and Leadership

• Provide day-to-day oversight and first point of escalation for Client Service Officers in Alice Springs.
• Maintain strong working relationships between regional sites and Darwin Head Office.
• Liaise with the Manager Client Engagement, Intake Team Leader and Program Managers to support effective service coordination.
• Coordinate Alice Springs team meetings, staff movements and remote travel.
• Support onboarding of new staff in consultation with Managers and HR.
• Communicate relevant regional matters to appropriate managers and leaders.
• Support operational, WHS and Facilities tasks and responsibilities.
• Provide high level administrative support to practitioners and management, including reporting, recording keeping, invoicing and event coordination.
• Liaise with contractor, escalate ICT issues and ensure professional office presentation.

Essential Criteria

• Demonstrated ability to work in a challenging environment and positively contribute to and support a small team.
• Experience providing oversight or informal leadership within an administrative or client service function.
• Excellent organisational skills, particularly in prioritising workloads, managing competing deadlines, and supporting others to maintain effective workflow.
• Demonstrated ability to identify areas for process improvement and implement practical solutions.
• Proven experience delivering high-quality administrative and client service functions within a complex service environment.
• Demonstrated experience developing and maintaining internal and external stakeholder relationships.
• Proven ability to operate at a high level within Microsoft Office and client management systems to develop reports, tools and documentation that are fit for purpose.
• Demonstrated experience in maintaining accurate data and reporting administration processes.
• An understanding of risk, confidentiality and privacy obligations
• The ability to respond sensitively and appropriately to people who may be in distress or crisis.
• Demonstrated initiative, flexibility and sound judgement in day-to-day decision making.

Desirable

• First Aid Certificate
• Relevant qualifications in business administration, communications, management, or a related field. 
• Exposure to or understanding of Not-for-Profit organisations.  

Requirements

• A satisfactory Northern Territory working with children check (Ochre Card). 
• A satisfactory national criminal history check. 
• A commitment to our Safeguarding Children Practice and Behaviour Guidelines. 
• Comply with RA-NT employee organisational policies and procedures. 
• A commitment to the goals and values of RA-NT.
• Current NT Drivers's License.

To obtain further information and a full job description - please click here.

Applications will be processed as received and only successful candidates will be contacted. To discuss this position further please contact our recruitment team on 08 89234999.

Relationships Australia NT encourages applications from people of all ages, nationalities, abilities and cultures – including Aboriginal & Torres Strait Islander peoples, CALD, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support your accessibility needs.