Program Manager, Mediation Services

An exciting opportunity exists to join our Darwin office in a full-time capacity.

This management position is responsible for the day to day operations and clinical management of the team that delivers services for the Family Relationship Centre, Regional Family Dispute Resolution Service, Workplace Mediation and other related EAP service.

It will support the Director of Mediation Services in managing a mediation team based in Darwin, and in supporting the development of quality service delivery in mediation throughout the Northern Territory.

To be successful in this role we are seeking the following:


  • Tertiary level qualifications in Social Work, Psychology or another relevant field and current accreditation as an FDRP.
  • Substantial experience and comprehensive understanding in the area of family dispute resolution and group program facilitation.
  • Demonstrated leadership and team development skills, with the ability to manage a range of diverse projects and issues in a community-based organisation.
  • Previous experience in the ability to provide and monitor the clinical supervision of staff members.
  • A comprehensive understanding of the Family Law Act, and Family Dispute Resolution.
  • Demonstrated experience in liaising with Government departments, managing contracts and operating within a political environment/framework.
  • Experience of managing a team, including initial recruitment and interviewing, through to dealing with employee relations issues.
  • Experience in working with and delivering accessible services to diverse communities, including Aboriginal and Torres Strait Islander and Culturally and Linguistically Diverse (CALD) communities.
  • Outstanding interpersonal, verbal and written communication skills.


  • Tertiary qualification in Management.
  • National mediation accreditation or the ability to obtain accreditation for the purpose of undertaking workplace mediations.
  • Experience in undertaking workplace mediations
  • Training and experience as a Child Consultant delivering a Child Inclusive approach to Family Dispute Resolution.

In the performance of this role, you are required to comply with the Safeguarding Children and Young People Practice and Behaviour Guidelines and to participate in cultural fitness activities. Candidates must be willing to undergo a National Criminal History Check and have the ability to obtain a Working With Children Clearance (Ochre Card).

For further details about this position please refer to our Position Description and Employment Conditions

RANT provides excellent support, supervision, professional development entitlements (of up to $3,000 per annum) and
generous salary sacrificing options.

To discuss this position further please contact Human Resources on 08 8923 4999.

Applications should be forwarded to and include a cover letter, current resume and two referees.

Applications will be assessed as received.

Aboriginal & Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.

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