Intake Officer – Full Time – 12 Months Fixed Term

The Intake Officer position provides effective screening and referral services to clients of Relationships Australia NT. The position undertakes case management of sensitive client matters and liaises with counsellors, mediators and other personnel.


  • Demonstrated experience in working in a professionally competent manner in a human services setting and an ability to engage distressed clients to identify their support needs, both in person and by telephone.
  • Ability to demonstrate professional competence appropriate to screening and assessment of people experiencing family relationship issues.
  • Demonstrated case management experience including all aspects of information recording, file administration, and liaison with service providers to deliver effective client services.
  • Advanced level of administrative skills and experience in the use of IT databases and computer systems.
  • Experience in provision of referral options for clients to access appropriate services.
  • Knowledge of current theory and practice relating to family relationships and a demonstrated understanding of the relevance of domestic violence and child protection considerations when assessing a client’s needs.
  • Demonstrated capacity to maintain confidentiality over sensitive client information and to contribute positively to a multi-disciplinary team environment.
  • Willingness to uphold RANT values, and to comply with workplace policy and Code of Conduct, and a commitment to ongoing professional development.


  • Tertiary qualifications in Social Sciences or other relevant areas.
  • Experience in the provision of services to Aboriginal and Culturally and Linguistically Diverse clients and a willingness to participate in cross-cultural training and events.
  • Experience in the delivery of information to groups.

In the performance of this role, you are required to comply with the Safeguarding Children and Young People Practice and Behaviour Guidelines and to participate in cultural fitness activities. Candidates must be willing to undergo a National Criminal History Check and have the ability to obtain a Working With Children Clearance (Ochre Card).

For further details about this position please refer to our Position Description and Employment Conditions

RANT provides excellent support, supervision, professional development entitlements (of up to $3,000 per annum) and
generous salary sacrificing options.

To discuss this position further please contact Jonathan on 08 8923 4999.

Applications should be forwarded to and include a cover letter, current resume and two referees.
Applications may be assessed as received.

Aboriginal & Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds and people with a disability are encouraged to apply.

Print Friendly, PDF & Email