Position available in Darwin.
Full-time
Salary SCHADS Award Level 5
Relationships Australia - Northern Territory
We empower individuals, families, and communities to grow through a rich culture of belonging, connection and respectful relationships.
About the role:
The Team Leader - Intake is responsible for the effective leadership of the Intake Team. This role oversees the day-to-day operations of intake services, ensures high quality service delivery and provides clinical and operational support to the team. The Team Leader plays a key role in facilitating access to RA-NT's programs, conducting risk assessments and promoting the organisations services to the community.
What we offer:
We provide a positive work culture and a diverse and inclusive environment. Our people matter to us, and we are committed to supporting them and their wellbeing:
- Competitive Salary + 11.5% Super + Salary Sacrifice (up to $15,899 for tax free benefits and $2,650 p/a for entertainment benefits).
- Relocation support of up to $4000.
- Professional Development allowance of $3000 and 10 days study leave, pro rata.
- 5 weeks annual leave pro rata.
- 3 days extra leave between Christmas and New Year.
- EAP for employees and family members.
- Wellness Day off, per financial year.
Key Accountabilities and Deliverables:
- Oversee the day-to-day operations of the intake team, including team members rosters.
- Monitor team performance and report regularly to the Manager of the Community Wellbeing Team.
- Conduct line management meetings and complete performance reviews for team members.
- Identify and respond to training needs within the intake team, ensuring staff are adequately trained to deliver high quality services.
- Provide clinical debriefs to staff to support their wellbeing and professional development.
- Undertake risk assessments for Family, Domestic, and Sexual Violence using the Common Risk Assessment Tool (CRAT).
- Conduct risk assessments for suicide and other risks that may impact client safety or service delivery, ensuring appropriate intervention and escalation processes are followed.
- Maintain and coordinate an active caseload to ensure effective and timely service delivery for clients accessing RA-NT programs.
- Manage a client waitlist and liaise with practitioners regarding appointment availability and caseloads.
- Maintain accurate and up-to-date client records in accordance with RA-NT policies and procedures.
- Ensure operational manuals in the intake area are up-to-date and comply with organisational policies and procedures.
- Provide regular reports to management, including updates on team performance, client waitlists and service delivery outcomes.
- Liaise with managers from other teams to manage client waitlist, caseloads and provide updates during monthly meetings.
- Participate in organisational and team meetings as required.
- Participate in outreach activities as required.
- Ensure a high level of confidentiality regarding client and organisational matters.
- Undertake other duties as directed by the manager.
Essential Skills:
- Strong skills in risk assessment, including for Family, Domestic and Sexual Violence, suicide and other client safety concerns.
- Excellent communication, organisational and time management skills.
- Experience in maintaining client databases and reporting systems.
- Commitment to confidentiality and ethical practice.
Qualifications and Experience:
- Tertiary qualifications in Social Work, Psychology, Counselling or a related field, with eligibility for membership of relevant professional associations (e.g. AASW, PACFA, ACA).
- Demonstrated experience in team leadership or management within a community services or counselling setting.
Requirements:
- A satisfactory Northern Territory working with children check.
- A satisfactory national criminal history check.
- A commitment to our Safeguarding Children Practice and Behaviour Guidelines.
How to apply:
To apply please submit a Cover Letter addressing the selection criteria and an up-to-date Resume including two Referees to hrteam@ra-nt.org.au. To discuss the position further, please contact Jonathan Mogridge on 08 8923 4999. Applications will be processed as received and only successful candidates will be contacted.
For the full position description, click here.
Relationships Australia NT encourages applications from people of all ages, nationalities, abilities and cultures – including Aboriginal & Torres Strait Islander peoples, CALD, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support your accessibility needs.
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