Position available in Darwin.
Full-time or part-time.
Salary SCHADS Award Level 4
Relationships Australia - Northern Territory
We empower individuals, families, and communities to grow through a rich culture of belonging, connection and respectful relationships.
About the role:
The Intake Officer position provides effective screening and referral services to clients of Relationships Australia - NT. The position undertakes case management of sensitive client matters and liaises with counsellors, mediators and other personnel. The incumbent and the services provided are subject to relevant legislation and RA-NT policies and procedures.
Within this role, you are required to meet and comply with the Behaviour Standards outlined in our Safeguarding Children and Young People Practice and Behaviour Guidelines, be subject to RA-NT policy, and actively participate in cultural safety and 'cultural fitness'.
What we offer:
We provide a positive work culture and a diverse and inclusive environment. Our people matter to us, and we are committed to supporting them and their wellbeing:
- Competitive Salary + 11.5% Super + Salary Sacrifice (up to $15,899 for tax free benefits and $2,650 p/a for entertainment benefits).
- Relocation support of up to $4000.
- Professional Development allowance of $3000 and 10 days study leave, pro rata.
- 5 weeks annual leave pro rata.
- 3 days extra leave between Christmas and New Year.
- EAP for employees and family members.
- Wellness Day off, per financial year.
Key Accountabilities and Deliverables:
- Provide a professional first point of contact for clients accessing Relationships Australia - NT and assess for suitability and/or assist clients with referrals to other appropriate services.
- Maintain and coordinate an active case load to ensure effective service delivery to clients accessing the mediation and counselling programs.
- Maintain a client waitlist and liaise with practitioners regarding available appointments.
- Liaise and consult with colleagues regarding the intake process to ensure effective dissemination of appropriate referral information for identified cultural groups including Aboriginal and Torres Strait Islanders and CALD clients.
- Maintain appropriate records and files including computer database records.
- Provide a high level of confidentiality regarding client and organisational matters and promote a positive image of the organisation in the community.
- Promote RA-NT's services, through professional and community networking, public information sessions, and other public relations and promotional activities, as required.
- Participate in regular meetings and provide reports to management as required.
- Contribute effectively to a multi-disciplinary team environment and assist in general reception, administration, and undertake other duties as required.
- Undertake other duties or special projects, and provide other assistance as directed by the Manager Intake and Client Services.
- Identify safety concerns such as, family and domestic violence and child safety for screening and risk assessments.
Essential Skills:
- Ability to demonstrate professional competence appropriate to screening and assessment of people experiencing family relationship issues.
- Knowledge of current theory and practice relating to family relationships and a demonstrated understanding of the relevance of domestic violence and child protection considerations when assessing a client's needs.
- Demonstrated capacity to maintain confidentiality over sensitive client information and to contribute positively to a multi-disciplinary team environment.
Qualifications and Experience:
- Tertiary qualifications in Social Sciences or other relevant areas.
- Demonstrated experience in working in a professionally competent manner in a human services setting and an ability to engage distressed clients to identify their support needs, both in person, online and by telephone.
- Demonstrated case management experience including all aspects of information recording, file administration and liaison with service providers to deliver effective client services.
- Experience in provision of referral options for clients to assess appropriate services.
- Experience in the provision of services to Aboriginal and Culturally and Linguistically Diverse clients and a willingness to participate in cross-cultural training and events.
Requirements:
- A satisfactory Northern Territory working with children check.
- A satisfactory national criminal history check.
- A commitment to our Safeguarding Children Practice and Behaviour Guidelines.
How to apply:
To apply please submit a Cover Letter addressing the selection criteria and an up-to-date Resume including two Referees to hrteam@ra-nt.org.au. To discuss the position further, please contact Jonathan Mogridge on 08 8923 4999. Applications will be processed as received and only successful candidates will be contacted.
For the full position description, click here.
Relationships Australia NT encourages applications from people of all ages, nationalities, abilities and cultures – including Aboriginal & Torres Strait Islander peoples, CALD, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support your accessibility needs.
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