Position available in Darwin and Alice Springs.
Full-time
Salary SCHADS Award Level 4
Relationships Australia - Northern Territory
We empower individuals, families, and communities to grow through a rich culture of belonging, connection and respectful relationships.
About the role:
The Family Adviser provides effective screening, support and referral services to clients of Relationships Australia - NT (RA-NT). This position undertakes case management of sensitive client matters, enhances client and staff safety and works collaboratively across RA-NT programs with counsellors, mediators and other personnel. In addition, the Family Adviser will work closely with other service providers by engaging in targeted outreach activities.
The Family Adviser is required to meet and comply with all relevant legislation and RA-NT policies and procedures, in particular the Behavioural Standards outlined in our Safeguarding Children and Young People Practice and Behaviour Guidelines. The Family Adviser actively participates in cultural safety and cultural fitness to ensure high standards of service for First Nations and Culturally and Linguistically Diverse clients.
What we offer:
We provide a positive work culture and a diverse and inclusive environment. Our people matter to us, and we are committed to supporting them and their wellbeing:
- Competitive Salary + 11.5% Super + Salary Sacrifice (up to $15,899 for tax free benefits and $2,650 p/a for entertainment benefits).
- Relocation support of up to $4000.
- Professional Development allowance of $3000 and 10 days study leave, pro rata.
- 5 weeks annual leave pro rata.
- 3 days extra leave between Christmas and New Year.
- EAP for employees and family members.
- Wellness Day off, per financial year.
Key Accountabilities and Deliverables:
- Provide a professional first point of contact for clients accessing Relationships Australia - NT and assess for suitability and/or assist clients with referrals to other appropriate services.
- In collaboration with clients and from a strengths based approach, develop safety plans to address immediate support needs.
- In collaboration with clients and from a strengths based approach, complete an initial and ongoing assessment of risk of Domestic, Family and Sexual Violence and client needs and provide timely and accurate referrals to relevant services as required.
- Work collaboratively with RA-NT personnel across the range of programs to undertake internal referrals and best place clients into the service most suited to their needs.
- Network with other agencies and service providers to ensure that clients are provided with up-to-date and comprehensive range of options and referrals.
- Participate in other service provision, including the facilitation of educational groups, seminars and outreach.
- Actively engage and participate in individual as well as group supervision and case consultation.
- Maintain accurate and thorough clinical case notes, client and administrative records in accordance with organisational guidelines.
- Participate in a range of practical tasks that facilitate an effective provision of RA-NT services.
- Provide a high level of confidentiality regarding client and organisational matters and promote a positive image of the organisation in the community.
- Promote RA-NT's services, through professional and community networking, public information sessions and other public relations and promotional activities, as required.
- Contribute effectively to a multi-disciplinary team environment and assist in general administrative or other duties as required.
- Undertake other duties or special projects and provide other assistance as directed by the Manager.
Essential Skills:
- Ability to demonstrate professional competence appropriate to screening and assessment of people experiencing family and other relationship issues.
- Advanced level of administrative skills and experience in the use of IT databases and computer systems.
- Knowledge of current theory and practice relating to family relationships and a demonstrated understanding of the relevance of domestic violence and child protection considerations when assessing a client's needs.
- Demonstrated capacity to maintain confidentiality over sensitive client information and to contribute positively to a multi-disciplinary team environment.
Qualifications and Experience:
- Tertiary qualifications in Social Work or other relevant areas with eligibility for membership of relevant professional associations (e.g. AASW, PACFA, ACA).
- Demonstrated experience in working in a professionally competent manner in a human services setting and an ability to engage distressed clients to identify their support needs, both in person, online and by telephone.
- Demonstrated case management experience including all aspects of information recording, file administration and liaison with service providers to deliver effective client services.
- Experience in provision of referral options for clients to assess appropriate services.
- Experience in the provision of services to Aboriginal and Culturally and Linguistically Diverse clients and a willingness to participate in cross-cultural training and events.
Requirements:
- A satisfactory Northern Territory working with children check.
- A valid NT driver's license.
- A satisfactory national criminal history check.
- A commitment to our Safeguarding Children Practice and Behaviour Guidelines.
How to apply:
To apply please submit a Cover Letter addressing the selection criteria and an up-to-date Resume including two Referees to hrteam@ra-nt.org.au. To discuss the position further, please contact Jonathan Mogridge on 08 8923 4999. Applications will be processed as received and only successful candidates will be contacted.
For the full position description, click here.
Relationships Australia NT encourages applications from people of all ages, nationalities, abilities and cultures – including Aboriginal & Torres Strait Islander peoples, CALD, the LGBTQI+ community and people living with disability. We are happy to adjust our recruitment process to support your accessibility needs.
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